MTN Nigeria says System Glitch caused cleared customers’ Xtratime debts nationwide

Information reaching Kossyderrickent has it that MTN Nigeria says System Glitch caused cleared customers’ Xtratime debt nationwide.

A system glitch in MTN Nigeria’s system has caused the disappearance of debt on the accounts of subscribers who had borrowed credit from the company. 

However, the subscribers believe the telecom operator deliberately cancelled their debts and, hence, are already jubilating and thanking the company.

An official of MTN confirmed to Nairametrics that the disappearance of debts in the subscribers’ accounts was a glitch, meaning that the subscribers will still have to pay the supposed cleared debts once MTN rectifies the issue.

The unexpected occurrence elicited both relief and interest among impacted subscribers.

MTN offers the XtraTime service, which allows you to borrow airtime on credit when you run out and pay it back with your next recharge.

@Nkunkumehn wrote: “MTN Nigeria don clear our debts!”

Joy.opukiribestman said: “MTN cleared my 6k debt. Now make I borrow N5,000 if they will clear am again. So MTN don clear N4,000 wey I owe”

@Ibrahim__write also confirmed: “MTN Nigeria clears my 10k debt on a line I’ve never used for 2 years now. Imagine how you would feel when someone you owe says to you, “I dashed you for life” “What a wonderful way to influence customer experience. Did you observe something from the strategy?”