Information reaching Kossyderrickent has it that Multiple customers have reported $0 showing as their bank balance on Westpac online banking app as it goes down today.
The incident will draw comparisons with recent outages suffered by other consumer-facing Australian businesses, most notably the recent system crash at Optus.
The 14-hour outage suffered by the telco’s customers last month – blamed on a problem during a routine system upgrade – cost chief executive Kelly Bayer Rosmarin her job. But memories were still fresh of last year’s cybersecurity failure at the company which saw the data of millions of customers compromised.
Westpac has apologised for an online banking outage that has sparked a string of complaints from customers.
The Australian bank acknowledged the problem just before 9.20pm today.
“We’re aware that customers are currently experiencing issues accessing account information in online and mobile banking,” it said, on social media. Westpac has apologised for an online banking outage that’s sparked a string of complaints from customers. (Natalie Boog)
“Our teams are working to fix the issue. We apologise for any inconvenience and will continue to share updates here.”
Customers on social media said when they logged in they couldn’t see any information about their accounts or cards.
“Any idea what’s happening with Westpac online services?” one X user said.
“My account seems to have disappeared.”
Outage tracking website Downdetector showed a spike in complaints relating to the “big four” bank from about 8.15pm today, with as many as 10,400 reports of problems at one point.
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